Refund policy
At Nailie, every set of press-on nails is individually handcrafted and custom-made specifically for each customer. Because our products are personalized and intended for personal use, we maintain a strict no-return, no-exchange, and no-refund policy for hygiene and safety reasons.
Please read this policy carefully before placing your order.
Returns, Exchanges & Refunds
Due to the handmade and custom nature of our products, all sales are final.
We do not accept returns, exchanges, or refunds for any of the following reasons:
- Incorrect size selected
- Change of mind
- Personal preference
- Color or design preference
- Failure to review our sizing guide or product description before purchasing
- Improper application or removal
- Accidental damage after delivery
- Normal wear and tear
Because each set is custom-made specifically for you, once production begins your order cannot be modified, canceled, or refunded.
Handmade Product Disclaimer
Every Nailie set is 100% handcrafted, meaning each nail is individually painted and assembled by hand.
Because of this artisan process, slight variations are natural and expected. Small differences in color tone, brush strokes, glitter placement, marble effects, chrome finishes, line thickness, embellishment placement, or other handcrafted details may occur from one set to another.
Additionally, colors may appear slightly different depending on your phone, tablet, or computer screen settings, lighting conditions, and display calibration.
These minor variations are part of the handmade nature of our products and are not considered manufacturing defects, and therefore do not qualify for a return, replacement, or refund.
Defective or Incorrect Items
Your satisfaction is important to us, and we stand behind the quality of our craftsmanship.
If you receive a product with a genuine manufacturing defect or receive the wrong item, please contact us within 48 hours of the delivery date by emailing:
Your email must include:
- Your order number
- A detailed description of the issue
- Clear photos of the product
- A clear video showing the defect
- Photos of the original packaging
Claims submitted after 48 hours may not be eligible for review.
Warranty Requirements
To qualify for a replacement or refund due to a verified manufacturing defect, the product must:
- Be completely unused
- Not have been applied or worn
- Be returned in its original packaging
- Include all original contents included with the order
- Show no signs of misuse, improper application, accidental damage, or alteration
Products that have been used, applied, modified, or damaged after delivery are not eligible for replacement or refund.
Inspection Process
Each claim is reviewed individually.
If necessary, we may request additional photos, videos, or ask that the product be returned for inspection before making a final decision.
If your claim is approved, Nailie reserves the sole right to determine the appropriate resolution, which may include:
- Sending a replacement item, or
- Issuing a partial or full refund to the original payment method.
The selected resolution will be determined solely by Nailie based on the circumstances of the claim.
Situations Not Covered Under Our Warranty
Our warranty does not cover:
- Incorrect size ordered by the customer
- Change of mind
- Personal preference
- Color differences caused by screen displays or lighting
- Minor handmade variations
- Damage caused during application or removal
- Damage caused by misuse or improper care
- Normal wear and tear
- Lost, stolen, delayed, or misdelivered packages after being accepted by the shipping carrier
- Failure to follow our application or care instructions
Order Cancellations
Orders may only be canceled before production begins.
Once production has started, your order cannot be canceled because it is being custom-made specifically for you.
Orders that have already shipped cannot be canceled.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
Protective Notice
By placing an order with Nailie, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
Because all Nailie products are handmade and custom-made to order, slight variations between products and website photos are normal and should be expected. Nailie reserves the right to determine whether a reported issue constitutes a manufacturing defect and to decide, at its sole discretion, the appropriate resolution for any approved claim. This policy may be updated at any time without prior notice.